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Privacy policy

Collecting your personal information

When you place an order from Earth Balance, some personal information is collected so we know who to send your order to. Some of this data is mandatory such as name, address, email address and IP address. We value your privacy and only use the information provided by our customers for the purposes intended, including processing orders. Our website is run on a secure server located in the Australia and is encrypted so that data is secure and confidential. The staff at Earth Balance have restricted access and are not able to reproduce any of this information that is submitted to our website by our customers.

Using the personal information provided

The information provided to earthbalance.com.au during the ordering process by our customers is used to communicate electronically with them and to process orders that have been paid for. Our customers have the option of being able to checkout as a guest, or create an account that has a password in order to place future orders. The information provided during checkout is seen by Earth Balance staff and is unable to be used for any other purposes. Occasionally Earth Balance will use the information provided to contact our customers about orders they have placed, this is considered fair and reasonable. Earth Balance will not distribute any personal information provided on our website to any third party for any purpose without obtaining permission first.

Our website does obtain non personal information from visitors including which browser is being used, page access times and amount of time spent on the website. This data is used exclusively for statistical gauging of visitors and traffic internally.

Changes to this Privacy Policy

Earth Balance reserves the right to change this policy in accordance with state and federal laws within Australia. We may do so without notice to our website visitors. If you object to this, please do not use our website.

Accessing Personal Information

Customers have a right to access any personal information that is used on earthbalance.com.au. This can be accessed using an account login provided to you when signing up as a customer. If you have checked out as a guest and would like to know what information has been submitted to Earth Balance, please contact us by email: sales@earthbalance.com.au and we can assist with providing these details to you.C